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Account Executive

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Passenger

Posted 

7/6/2020 5:26 PM

Passenger

Build, Measure, and Optimize your eCommerce Website

Account Executive

7/6/2020 5:26 PM
Full-time
Transportation
Worldwide

Job Description

We build technology to power sustainable transport that connects people and their communities.

Our highly-rated mobile app and website platform commands a sizable share of the UK public transport market. Our technology is used by hundreds of thousands of users every day to travel to education, to work and for independence.

Our mission is to become the first step of every journey and to achieve this goal we are growing our team based on the South Coast.

We seek out customers with a like-minded desire to push boundaries, providing you with the opportunity to continuously build your experience and skills in this role.

As a conscientious company, we value and support personal development, transparency and curiosity. We strive to be a place of work where people want to be and plan to stay. We remain grateful for the dedication and passion of our team. We strive to support diversity, accessibility and equality in every part of what we do.

As part of the team, you’ll get...

  • Annual pay rise in line with inflation
  • A pension scheme which increases with long service
  • 21 days holiday which increases with long service, plus Bank Holidays
  • Optional private medical health care through Bupa
  • Budget to purchase a fitness tracker of your choice
  • Cycle to work scheme
  • Funds to purchase optical wear and medical vaccinations
  • Company-sponsored lunches, away days and celebrations
  • A culture where work/life balance gets more than lip-service
  • Quarterly reviews and structured CPD
  • A workspace that provides you with the opportunity to flourish
  • Salary range: £22-24k

Key responsibilities

  • Develop and maintain positive partnerships with customers, partners and third-party suppliers.
  • Onboarding new customers and managing upgrades for existing ones
  • Contribute to improving existing processes to help streamline product delivery.
  • Presenting ideas, improvements or new products and facilitating workshops for product development with customers on a monthly basis.
  • Ensuring smooth delivery of our customer engagement programme
  • Leading collaboration of multiple stakeholders to produce successful results.
  • Building and maintaining a reputation of integrity: being open, honest and doing the right thing.
  • First line triage on our customer Help Desk, with cover during the working day and as part of a rota system after business hours evenings and weekends.

Required experience

  • Account Executive and/or Project Management level responsibility
  • Working on complex projects with multiple stakeholders

Desirable experience

  • Working within the public transport sector
  • Occasional, or regular public transport usage
  • Working as part of a SaaS tech product business

Remote working

As the world continues to adjust to life with COVID we’re not 100% sure what office-based working looks like for us in 2020 and beyond. Long before the lockdown we operated a 50/50 remote and office-based week and for most of the team, found that this provided the opportunity to balance face to face contact and the space to focus when needed.

This is an immediate start for the right candidate. Right now, the role is 100% remote as the whole team continues to work from home. Any necessary equipment will be shipped to you before your start date.

However as we continue to learn about this brave new world it's expected that some, if not all of the team will expect to begin returning to the office for a fraction of the week, and/or some face to face meetings. The right candidate understands that they may need to commute to the office in Bournemouth in future and so living in Dorset/Hampshire is required.

A bit about you

Technology may be changing the knowledge needed to be an Account Executive; but the qualities needed to do the job are timeless. The right candidate looks a little something like this:

Voracious appetite

You're a self-starter, doer and soak up new ideas and techniques like a sponge. You have a fantastic enthusiasm for today's technologies and tools, keeping up to date with modern technology and loving all things digital, in print, on TV and beyond.

Plate spinner

We’re looking for someone who is not only good at keeping lots of plates spinning at the same time, but genuinely enjoys the buzz of it.

Partnerships, not accounts

Good Account Executives know that to build great products we need to work alongside our customers to build lasting partnerships. With direction and support from our Head of Customer Services you’ll be instrumental in building the sorts of relationships that develop a genuine understanding of our customer businesses, allowing you to identify growth opportunities for and with them.

A sense of anticipation

You’ll have handled some difficult customers in the past and know, as a result, that being up front and responsive to customers needs helps to form trust between you. Sometimes you need to act as the lightning conductor when things go wrong (which they inevitably do from time to time) with a rhino's skin and not be afraid to be honest - especially when the customer isn't going to like what they're about to hear. The truth will always come out, and you won't be afraid to take it on the chin early.

Talk talk

As a great Account Executive you know that the job is all about people. While email is fine for the admin of a project, when there's bad news, you’ll deliver it in the most appropriate way. Be that in person, by video chat or carrier pigeon.

Workshop facilitator

You’re comfortable in a room full of strangers and be the type of character to go out of your way to include those that don’t. You’ll have some experience of giving presentations or being part of a team facilitating workshops. You’ll know that energy is essential in delivering engaging sessions that people go home raving about.

80/20

You are an excellent listener. When dealing with customers you’ll spend around 80% of your time listening and 20% talking (mainly asking questions). You’ll act as our customers' pressure valve, supporting them in their missions. You'll be able to apply innovative ideas to solve the challenges as they are presented, whilst understanding that the best solutions are often beautiful in their simplicity.

Translator

Customers can often have very emotional reactions to creative work. They're not sure why they don't like it, they just don't. Sometimes what they say isn’t always what they mean.

Instead of relaying the feedback word-for-word, you’re able to translate a subjective reaction into a brief that a designer or engineer can work with.

Supportive

You understand how to empathise with customers, especially those reaching out for help, while remaining able to triage those that need help most. You may not know the answer to every question off the top of your head, but you’re a fast learner and can quickly work out where to find them. You understand that keeping customers in the loop while you do is a critical factor in why they choose us to support them in the first place.

Get in touch

We’re looking for the right person for this role, and recognise that the right person may not have previous experience in all the areas that they become responsible for, so if you have any combination of these skills we’d be keen to hear from you. Tell us why you want to work here and what youʼll bring to the team.

Interview Process

Our expected timeline for this position is detailed below, the dates are for information purposes only and subject to change without publication if it becomes necessary.

  • Close date of applications: Sunday 19th July
  • Successful candidates invited for phone interviews by: 22nd July
  • Phone interviews the week of: 27th of July
  • Face to face interview (video interview or socially distant f2f) the week of: 3rd of August
  • Job offered by: 7th of August

👉 Please reference you found this job on RemoteDials, this helps us get more companies to post here!
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Passenger

Build, Measure, and Optimize your eCommerce Website

Account Executive

7/6/2020 5:26 PM
Account Executive
Transportation
Worldwide

Job Description

We build technology to power sustainable transport that connects people and their communities.

Our highly-rated mobile app and website platform commands a sizable share of the UK public transport market. Our technology is used by hundreds of thousands of users every day to travel to education, to work and for independence.

Our mission is to become the first step of every journey and to achieve this goal we are growing our team based on the South Coast.

We seek out customers with a like-minded desire to push boundaries, providing you with the opportunity to continuously build your experience and skills in this role.

As a conscientious company, we value and support personal development, transparency and curiosity. We strive to be a place of work where people want to be and plan to stay. We remain grateful for the dedication and passion of our team. We strive to support diversity, accessibility and equality in every part of what we do.

As part of the team, you’ll get...

  • Annual pay rise in line with inflation
  • A pension scheme which increases with long service
  • 21 days holiday which increases with long service, plus Bank Holidays
  • Optional private medical health care through Bupa
  • Budget to purchase a fitness tracker of your choice
  • Cycle to work scheme
  • Funds to purchase optical wear and medical vaccinations
  • Company-sponsored lunches, away days and celebrations
  • A culture where work/life balance gets more than lip-service
  • Quarterly reviews and structured CPD
  • A workspace that provides you with the opportunity to flourish
  • Salary range: £22-24k

Key responsibilities

  • Develop and maintain positive partnerships with customers, partners and third-party suppliers.
  • Onboarding new customers and managing upgrades for existing ones
  • Contribute to improving existing processes to help streamline product delivery.
  • Presenting ideas, improvements or new products and facilitating workshops for product development with customers on a monthly basis.
  • Ensuring smooth delivery of our customer engagement programme
  • Leading collaboration of multiple stakeholders to produce successful results.
  • Building and maintaining a reputation of integrity: being open, honest and doing the right thing.
  • First line triage on our customer Help Desk, with cover during the working day and as part of a rota system after business hours evenings and weekends.

Required experience

  • Account Executive and/or Project Management level responsibility
  • Working on complex projects with multiple stakeholders

Desirable experience

  • Working within the public transport sector
  • Occasional, or regular public transport usage
  • Working as part of a SaaS tech product business

Remote working

As the world continues to adjust to life with COVID we’re not 100% sure what office-based working looks like for us in 2020 and beyond. Long before the lockdown we operated a 50/50 remote and office-based week and for most of the team, found that this provided the opportunity to balance face to face contact and the space to focus when needed.

This is an immediate start for the right candidate. Right now, the role is 100% remote as the whole team continues to work from home. Any necessary equipment will be shipped to you before your start date.

However as we continue to learn about this brave new world it's expected that some, if not all of the team will expect to begin returning to the office for a fraction of the week, and/or some face to face meetings. The right candidate understands that they may need to commute to the office in Bournemouth in future and so living in Dorset/Hampshire is required.

A bit about you

Technology may be changing the knowledge needed to be an Account Executive; but the qualities needed to do the job are timeless. The right candidate looks a little something like this:

Voracious appetite

You're a self-starter, doer and soak up new ideas and techniques like a sponge. You have a fantastic enthusiasm for today's technologies and tools, keeping up to date with modern technology and loving all things digital, in print, on TV and beyond.

Plate spinner

We’re looking for someone who is not only good at keeping lots of plates spinning at the same time, but genuinely enjoys the buzz of it.

Partnerships, not accounts

Good Account Executives know that to build great products we need to work alongside our customers to build lasting partnerships. With direction and support from our Head of Customer Services you’ll be instrumental in building the sorts of relationships that develop a genuine understanding of our customer businesses, allowing you to identify growth opportunities for and with them.

A sense of anticipation

You’ll have handled some difficult customers in the past and know, as a result, that being up front and responsive to customers needs helps to form trust between you. Sometimes you need to act as the lightning conductor when things go wrong (which they inevitably do from time to time) with a rhino's skin and not be afraid to be honest - especially when the customer isn't going to like what they're about to hear. The truth will always come out, and you won't be afraid to take it on the chin early.

Talk talk

As a great Account Executive you know that the job is all about people. While email is fine for the admin of a project, when there's bad news, you’ll deliver it in the most appropriate way. Be that in person, by video chat or carrier pigeon.

Workshop facilitator

You’re comfortable in a room full of strangers and be the type of character to go out of your way to include those that don’t. You’ll have some experience of giving presentations or being part of a team facilitating workshops. You’ll know that energy is essential in delivering engaging sessions that people go home raving about.

80/20

You are an excellent listener. When dealing with customers you’ll spend around 80% of your time listening and 20% talking (mainly asking questions). You’ll act as our customers' pressure valve, supporting them in their missions. You'll be able to apply innovative ideas to solve the challenges as they are presented, whilst understanding that the best solutions are often beautiful in their simplicity.

Translator

Customers can often have very emotional reactions to creative work. They're not sure why they don't like it, they just don't. Sometimes what they say isn’t always what they mean.

Instead of relaying the feedback word-for-word, you’re able to translate a subjective reaction into a brief that a designer or engineer can work with.

Supportive

You understand how to empathise with customers, especially those reaching out for help, while remaining able to triage those that need help most. You may not know the answer to every question off the top of your head, but you’re a fast learner and can quickly work out where to find them. You understand that keeping customers in the loop while you do is a critical factor in why they choose us to support them in the first place.

Get in touch

We’re looking for the right person for this role, and recognise that the right person may not have previous experience in all the areas that they become responsible for, so if you have any combination of these skills we’d be keen to hear from you. Tell us why you want to work here and what youʼll bring to the team.

Interview Process

Our expected timeline for this position is detailed below, the dates are for information purposes only and subject to change without publication if it becomes necessary.

  • Close date of applications: Sunday 19th July
  • Successful candidates invited for phone interviews by: 22nd July
  • Phone interviews the week of: 27th of July
  • Face to face interview (video interview or socially distant f2f) the week of: 3rd of August
  • Job offered by: 7th of August

👉 Please reference you found this job on RemoteDials, this helps us get more companies to post here!