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Newfront

Build, Measure, and Optimize your eCommerce Website

Managing Account Executive, Employee Benefits

11/3/2020 1:27 PM
Full-time
Insurance
Worldwide

Job Description

From the Mayflower to the moon landing, every venture relies on insurance. The $1 trillion insurance industry is fundamental to our economy, but it has been slow to modernize. It’s a fragmented market (where the largest player only holds a single-digit market share) that represents an enormous opportunity. At Newfront, we provide comprehensive risk management powered by advanced technology and a client-obsessed culture.


Our unique approach recognizes both the vast potential of technology and the fundamental role of expert advice and trusted relationships. While we’re a technology-driven company, we believe that people matter most. Our mission is to define the future of the insurance industry by leveraging modern technology that empowers people with information and delivers world-class service to our clients.


We’re the fastest-growing brokerage in the country because we’re built for the 21st century.


Why we're looking for someone like you:


Newfront is building the modern insurance brokerage for P&C and Employee Benefits. We leverage technology to simplify the buying process for clients, quantify our client service and deliver enterprise level service to the middle market.  


As we continue to scale our employee benefits division in the next year, we are looking for a leader who wants to scale and manage our service organization. Ideally you have an extensive service background, with a high degree of responsibility and a desire to constantly go above and beyond the call of duty. You will be primarily focused on the success of the team and be measured by retention, quality of service delivered and process improvement.  


In addition to a deep understanding of employee benefits, we expect this person to be exceptional at project managing team-wide initiatives, problem solving both internal and client-facing issues, and people management. To succeed in this role, you must be collaborative, thoughtful, analytical, and a team player. We are also looking for candidates who hold themselves and their teams to high service standards and frequently question the status quo.

You'll be expected to:

  • Manage the day-to-day operations for a growing employee benefits account management team
  • Handle the most complex client and producer escalations independently, providing excellent solutions that frequently go beyond what was requested or needed.
  • Set high standards for client service and manage your team to meet and exceed those standards
  • Own key metrics including CSAT, Broker/Client NPS, response times, retention, etc.
  • Dive into operational workflows and unlock bottlenecks wherever possible
  • Be a thought leader in scaling and building our service team
  • Identify and improve processes throughout the client service timeline

You’ll be a great fit if you are/have:

  • An excellent communicator with verbal and written skills to work with both internal and external stakeholders
  • 10+ years of employee benefits account management experience
  • Comfortable with the uncomfortable, have a high degree of autonomy, and are confident that your decisions are right for the company
  • An experienced people manager in a high-growth environment
  • Deep understanding of self-funding, reference-based pricing, level-funding and other alternative funding strategies
  • Analytically sound, you must be comfortable managing to metrics
  • Familiarity with Salesforce and Excel
  • Excellent customer service skills including the ability to resolve issues quickly and effectively
  • Life, Accident & Health license required.

Benefits

We are an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment for all employees. Newfront is an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment for all employees.


Newfront is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@newfront.com.


Newfront is an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment for all employees.


Newfront is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@newfront.com.

👉 Please reference you found this job on RemoteDials, this helps us get more companies to post here!
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Newfront

Build, Measure, and Optimize your eCommerce Website

Managing Account Executive, Employee Benefits

11/3/2020 1:27 PM

Job Description

From the Mayflower to the moon landing, every venture relies on insurance. The $1 trillion insurance industry is fundamental to our economy, but it has been slow to modernize. It’s a fragmented market (where the largest player only holds a single-digit market share) that represents an enormous opportunity. At Newfront, we provide comprehensive risk management powered by advanced technology and a client-obsessed culture.


Our unique approach recognizes both the vast potential of technology and the fundamental role of expert advice and trusted relationships. While we’re a technology-driven company, we believe that people matter most. Our mission is to define the future of the insurance industry by leveraging modern technology that empowers people with information and delivers world-class service to our clients.


We’re the fastest-growing brokerage in the country because we’re built for the 21st century.


Why we're looking for someone like you:


Newfront is building the modern insurance brokerage for P&C and Employee Benefits. We leverage technology to simplify the buying process for clients, quantify our client service and deliver enterprise level service to the middle market.  


As we continue to scale our employee benefits division in the next year, we are looking for a leader who wants to scale and manage our service organization. Ideally you have an extensive service background, with a high degree of responsibility and a desire to constantly go above and beyond the call of duty. You will be primarily focused on the success of the team and be measured by retention, quality of service delivered and process improvement.  


In addition to a deep understanding of employee benefits, we expect this person to be exceptional at project managing team-wide initiatives, problem solving both internal and client-facing issues, and people management. To succeed in this role, you must be collaborative, thoughtful, analytical, and a team player. We are also looking for candidates who hold themselves and their teams to high service standards and frequently question the status quo.

You'll be expected to:

  • Manage the day-to-day operations for a growing employee benefits account management team
  • Handle the most complex client and producer escalations independently, providing excellent solutions that frequently go beyond what was requested or needed.
  • Set high standards for client service and manage your team to meet and exceed those standards
  • Own key metrics including CSAT, Broker/Client NPS, response times, retention, etc.
  • Dive into operational workflows and unlock bottlenecks wherever possible
  • Be a thought leader in scaling and building our service team
  • Identify and improve processes throughout the client service timeline

You’ll be a great fit if you are/have:

  • An excellent communicator with verbal and written skills to work with both internal and external stakeholders
  • 10+ years of employee benefits account management experience
  • Comfortable with the uncomfortable, have a high degree of autonomy, and are confident that your decisions are right for the company
  • An experienced people manager in a high-growth environment
  • Deep understanding of self-funding, reference-based pricing, level-funding and other alternative funding strategies
  • Analytically sound, you must be comfortable managing to metrics
  • Familiarity with Salesforce and Excel
  • Excellent customer service skills including the ability to resolve issues quickly and effectively
  • Life, Accident & Health license required.

Benefits

We are an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment for all employees. Newfront is an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment for all employees.


Newfront is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@newfront.com.


Newfront is an equal opportunity employer — we celebrate diversity and are committed to creating an inclusive environment for all employees.


Newfront is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@newfront.com.

👉 Please reference you found this job on RemoteDials, this helps us get more companies to post here!